Major Incident Manager - Banking

JR United Kingdom; Kingston upon Hull; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the banking sector seeks a Major Incident Manager based in Kingston upon Hull. The ideal candidate will possess a strong background in incident management and ITIL practices, ensuring high-quality technology service delivery. Responsibilities include improving existing processes, leading teams through complex incidents, and conducting root cause analysis to prevent recurrence. If you're passionate about delivering value and driven by excellence in technology services, consider this exciting opportunity.

Qualifications

• Strong background in managing technical incidents.
• Experienced in ITIL practices and root cause analysis techniques.
• Ability to lead diverse teams and communicate effectively.

Responsibilities

• Manage and improve Incident & Problem management policies and processes.
• Drive progression of high priority incidents with stakeholder communication.
• Facilitate root cause analysis using various techniques.

Skills

Incident process skills

Communication

ITIL practices

Root cause analysis

Data analysis

Education

ITIL qualification

Job description

Social network you want to login/join with:

Major Incident Manager - Banking, Kingston upon Hull, East Yorkshire

Client:

Location:

Kingston upon Hull, East Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.

Facilitate root cause analysis of problem records using a variety of techniques.

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.