Maintenance Team Leader: Lead Operations & Guest Experience

Haven; Preston; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays

In-store discounts

Free access to Haven facilities

Savings at national brands

Job summary

Haven is seeking a Maintenance Manager to lead our Facilities & Maintenance Hub, directing a team to deliver safe, efficient, and guest-focused maintenance operations. You will manage budgets, coach staff, and coordinate external contractors to uphold Haven’s high standards.

The role requires strong leadership, attention to detail, and a commitment to safety and quality in a fast-paced hospitality environment. Evening/weekend availability is expected to ensure smooth operations across all shifts.

Qualifications

• Proven experience in Maintenance/Facilities Manager roles.
• Strong leadership and communication skills.
• Ability to work in fast-paced environments with attention to detail.
• Experience budgeting and financial management.
• Knowledge of health and safety regulations.

Responsibilities

• Lead, motivate, and support the team to deliver service excellence.
• Ensure guest satisfaction and a welcoming atmosphere.
• Monitor performance, provide coaching, and conduct reviews.
• Oversee scheduling, budgets, and resources to maximise efficiency.
• Ensure compliance with health and safety regulations and company policies.
• Resolve operational issues quickly and effectively.
• Support team development through training and mentoring.

Skills

Team leadership

Budgeting

Health & Safety

Contractor management

Communication

Guest service

Operations planning

Job description

Haven is seeking a Maintenance Manager to lead our Facilities & Maintenance Hub, directing a team to deliver safe, efficient, and guest-focused maintenance operations. You will manage budgets, coach staff, and coordinate external contractors to uphold Haven’s high standards.

The role requires strong leadership, attention to detail, and a commitment to safety and quality in a fast-paced hospitality environment. Evening/weekend availability is expected to ensure smooth operations across all shifts.