Maintenance Team Manager

Leisure Employment Services; Hemel Hempstead; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Exclusive team perks with Haven

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free access to Haven facilities

Job summary

Haven, the UK’s leading holiday operator, is looking for a Maintenance Manager to steer our facilities operations across parks. You’ll lead a dynamic Facilities & Maintenance Hub, drive performance, and ensure our sites are safe, efficient, and welcoming for both guests and team members.

This hands-on role manages budgets, schedules, contractors, and staff development, while upholding health and safety standards and company policies.

Qualifications

• Proven experience in maintenance or facilities leadership.
• Strong leadership and communication skills.
• Experience in budgeting and financial management.
• Knowledge of health and safety regulations.
• Flexible to evenings, weekends and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure guest satisfaction by maintaining welcoming, safe environments.
• Monitor performance and provide coaching and reviews.
• Oversee scheduling, budgets and resources for efficiency.
• Ensure compliance with health and safety regulations and company policies.
• Resolve operational issues quickly and drive continuous improvement.
• Support training and development to grow the team.

Skills

Team leadership

Communication skills

Budget management

Health & safety knowledge

Problem solving

Attention to detail

Customer service focus

Flexibility to shift patterns

Job description

Position: Maintenance Manager Type: Full-Time / Permanent Bonus: Up to 10% Annual Bonus Join our One Great Team here at Haven as a Maintenance Manager, where you’ll steer our maintenance operations, ensuring our facilities are safe, efficient, and welcoming for both our team and guests. As the Maintenance Manager, you'll be at the heart of an energetic Facilities & Maintenance Hub team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional maintenance operations for our facilities, continuously improving efficiency, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Maintenance Manager, Facilities Manager, or a similar leadership position, with a track record of managing operations and overseeing external contractors.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

Welcome, and thank you for your interest in joining Haven! We’re always looking to hire the most talented people we can, and we’re excited that you’re exploring opportunities with us. Take a moment to browse our current open positions—when you find roles that align with your interests and experience, feel free to apply. You’ll be able to track your progress throughout the selection process and receive alerts about new opportunities that might be a great fit. Thanks again for considering a future with our team.

We’re glad you’re here! At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities. With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too. From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day. We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture.

If you’re thinking about joining us, we couldn’t be more excited to welcome you. Here’s to the start of something special at Haven!