Maintenance & Scheduling Coordinator (PPM)

Equans Group; Crewe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Annual leave 24 days

Life Cover 1.5x salary

Employee Assistance Program

Discounts on brands

Job summary

Equans is seeking a PPM Coordinator to support a major Cheshire East contract from Crewe. The role involves processing planned and remedial maintenance tasks, raising requisitions and invoices, and ensuring data accuracy. You will liaise with procurement and internal teams to keep financials and records up to date.

The ideal candidate will have office IT skills, experience with service desk processes, and a customer-centric approach while adapting to change and meeting deadlines.

Qualifications

• Knowledge of basic finance and accounting processes and payment handling would be an advantage.
• Knowledge of building maintenance processes.
• Working knowledge of office IT systems including databases and MS Word, Excel, Outlook and Teams.
• Familiar with customer care principles and Equans service standards.
• Knowledge of call tracking applications.
• Knowledge of performance management principles.
• Related experience and training.
• Experience dealing with the public and building effective relationships.
• Able to plan, prioritise and organise work to meet deadlines.
• Flexible to meet service needs and adaptable to change.

Responsibilities

• Respond to requests for assistance in person, by phone or electronically.
• Prioritise and escalate calls based on business impact.
• Follow service desk procedures and guide users to appropriate actions.
• Ensure courteous treatment of all customers, internal and external.
• Coordinate requisitions, purchase orders and invoices for the Cheshire East Contract.
• Assist with monthly KPI reporting and data quality checks.
• Support senior managers with complex admin tasks and audits.
• Maintain accurate maintenance data in the Concerto system.

Skills

Finance basics

Building maintenance

MS Office

Customer care

Call tracking

Performance management

Public customer experience

Planning & organisation

Flexibility

Adaptability

Education

Level 3 FM qualification

Tools

MS Office

Databases

Outlook

Teams

Job description

Equans is seeking a PPM Coordinator to support a major Cheshire East contract from Crewe. The role involves processing planned and remedial maintenance tasks, raising requisitions and invoices, and ensuring data accuracy. You will liaise with procurement and internal teams to keep financials and records up to date.

The ideal candidate will have office IT skills, experience with service desk processes, and a customer-centric approach while adapting to change and meeting deadlines.