Facilities Helpdesk Coordinator - Maintenance & Planning

Equans; Hempstalls; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 1x annual salary

Employee discounts on major brands

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days (2 per year)

Learning opportunities

Job summary

Equans is seeking a Facilities Helpdesk Co-ordinator on a 12 month fixed-term contract in Stoke-on-Trent. The role is full-time, 40 hours weekly, with two shift patterns and a 30 minute unpaid break.

You will use the CAFM system to manage planned and reactive maintenance, dispatch tasks to engineers and keep accurate records to meet SLAs. The team supports HMCTS contracts and offers a competitive salary and benefits package.

Qualifications

• Hold 3 GCSEs at Grade 4/C or above or equivalent.
• Customer service experience within a facilities/FM/helpdesk environment is preferred.
• Knowledge of helpdesk operations and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Administer and coordinate end-to-end lifecycle of maintenance works using the CAFM system.
• Plan and dispatch maintenance tasks to engineers, sub-contractors and site managers across locations.
• Prioritise tasks, manage workload and maintain accurate data entry, records and reporting.
• Respond to service requests and support across contractually defined SLAs.

Skills

Customer service experience

Helpdesk operations knowledge

Workload management

Communication skills

Team player

Self-motivated

Education

GCSEs at grade 4/C or above

Job description

Equans is seeking a Facilities Helpdesk Co-ordinator on a 12 month fixed-term contract in Stoke-on-Trent. The role is full-time, 40 hours weekly, with two shift patterns and a 30 minute unpaid break.

You will use the CAFM system to manage planned and reactive maintenance, dispatch tasks to engineers and keep accurate records to meet SLAs. The team supports HMCTS contracts and offers a competitive salary and benefits package.