Facilities Service & Maintenance Coordinator for Growth

Recruitment Services UK; North East; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Holidays 25 days + bank holidays + ...

Company pension scheme

Opportunities to progress your career

Training and development

Collaborative team atmosphere

Company discretionary bonus scheme

Private health insurance

Job summary

EPPH Limited in Durham is seeking a Service and Maintenance Coordinator to manage preventative and reactive works, assigning them to engineers and ensuring delivery on time and in line with safety, cost, schedule, and scope requirements. A customer-focused mindset is essential for this role.

You will handle service queries, prepare quotations, raise invoices, and maintain documentation and records while coordinating with engineers and clients to meet targets and deliver value.

Qualifications

• Previous administration experience (preferred).
• Strong organisational and time management skills.
• Excellent communication and interpersonal skill.
• Ability to work independently and as part of a team.
• Experience in customer service and handling a fast-paced workload.

Responsibilities

• Handling service maintenance queries and coordinating job assignments.
• Communicating with clients and providing clear, professional responses.
• Raising invoices for scheduled maintenance and remedial works.
• Preparing and sending documentation to clients and engineers.
• Creating quotations and ensuring timely delivery of projects to customers.
• Reporting on customer accounts and maintaining accurate records.
• Preparing RAMS & Permits where required.
• Liaising with internal teams and site engineers to ensure targets are met.

Skills

Organisational skills

Time management

Communication skills

Interpersonal skills

Teamwork

Customer service

Attention to detail

Engineering liaison

Job description

EPPH Limited in Durham is seeking a Service and Maintenance Coordinator to manage preventative and reactive works, assigning them to engineers and ensuring delivery on time and in line with safety, cost, schedule, and scope requirements. A customer-focused mindset is essential for this role.

You will handle service queries, prepare quotations, raise invoices, and maintain documentation and records while coordinating with engineers and clients to meet targets and deliver value.