Help Desk Representative

CBRE Group, Inc.; Bracknell; On-site; GBP 30,000 - 42,000; Full time

Job summary

CBRE Group, Inc. is seeking a PPM Scheduler to join the Helpdesk and Technical Services team in Jealott’s Hill, Bracknell.

You will be responsible for planning, coordinating and scheduling Planned Preventative Maintenance activities delivered by internal engineering teams and specialist suppliers. The role focuses on maintaining an effective maintenance schedule, coordinating site access, monitoring compliance and ensuring PPM activities and work orders are completed and closed on time.

Qualifications

• Experience coordinating planned maintenance in facilities management.
• Strong planning, scheduling and prioritisation abilities.
• Familiarity with CAFM/CMMS systems and maintaining maintenance records.
• Excellent organization and attention to detail.

Responsibilities

• Take ownership of the day-to-day PPM schedule for engineering teams and suppliers.
• Plan and allocate maintenance activities considering resources and site access.
• Coordinate planned maintenance with stakeholders and building representatives.
• Monitor upcoming workloads and identify scheduling or access risks.
• Reschedule cancelled or deferred maintenance promptly.
• Ensure completed work orders are closed within the CAFM/CMMS system.
• Review maintenance records and raise follow-on work for repairs.
• Provide clear updates on workloads, overdue tasks and compliance risks.
• Support continuous improvement of PPM delivery and data processes.

Skills

Planning & scheduling

Stakeholder communication

Attention to detail

Multitasking

Independent working

Tools

CAFM/CMMS systems

Microsoft Office

Excel (advanced)

Job description

About The Role

CBRE Global Workplace Solutions is looking for a PPM Scheduler to join our Helpdesk and Technical Services team in Jealott’s Hill, Bracknell.

You will be responsible for the day-to-day planning, coordination and scheduling of Planned Preventative Maintenance (PPM) activities delivered by internal engineering teams and specialist suppliers.

The role will focus on maintaining an effective maintenance schedule, coordinating site access, monitoring compliance and ensuring PPM activities and work orders are completed and closed on time.

Key Responsibilities

• Take ownership of the day-to-day PPM schedule for engineering teams and suppliers.
• Plan and allocate maintenance activities considering resources, competencies, supplier availability and site access.
• Coordinate planned maintenance with relevant stakeholders and building representatives.
• Monitor upcoming workloads and identify scheduling, resource or access risks.
• Reschedule cancelled or deferred maintenance promptly.
• Monitor statutory PPMs and support 100% completion within the applicable month.
• Follow up with engineers and suppliers for completed work, service records and supporting documentation.
• Ensure completed work orders are accurately closed within the CAFM/CMMS system.
• Review and support updates to PPM job plans, maintenance frequencies and task descriptions.
• Coordinate the addition, amendment or removal of PPM activities.
• Review completed maintenance records and raise follow-on work for identified repairs or further investigation.
• Coordinate supplier attendance, access and documentation requirements.
• Follow up on supplier non-attendance, incomplete work and missing documentation.
• Provide clear updates on planned workloads, overdue tasks, compliance risks and recovery actions.
• Support continuous improvement of PPM delivery, maintenance data and scheduling processes.

What We’re Looking For

• Previous experience coordinating planned maintenance, engineering activities or supplier schedules within Facilities Management or a similar technical environment.
• Good understanding of Planned Preventative Maintenance (PPM).
• Experience working with CAFM/CMMS systems.
• Understanding of work orders, maintenance records and timely job closure.
• Strong planning, scheduling and prioritisation skills.
• Excellent organisational skills and attention to detail.
• Confident communicating with engineers, contractors, suppliers and stakeholders.
• Good working knowledge of Microsoft Office.
• Ability to manage multiple deadlines and escalates risks when necessary.
• Customer-focused, proactive and able to work independently as well as part of a team.

Desirable

• Experience within a large campus, laboratory, manufacturing or regulated environment.
• Experience coordinating specialist maintenance contractors.
• Knowledge of asset management and maintenance optimisation.
• Advanced Excel or reporting skills.
• Experience reviewing or improving PPM job plans and maintenance processes.