Facilities Helpdesk & PPM Coordinator

Pinnacle Group; Morley; On-site; GBP 24,000 - 32,000; Full time

Job summary

Pinnacle Group, Morley, England, is seeking a highly organised PPM & Helpdesk Coordinator to own planned maintenance across multiple contracts. You will log requests, manage PPM schedules and reactive work, raise remedials, and ensure documentation is complete while delivering responsive helpdesk support.

The role is office-based, 37.5 hours per week, Monday to Friday, 8:00–16:30, with a strong emphasis on customer service, accurate record-keeping and meeting SLAs across education, leisure,

Qualifications

• Experience with Planned Preventative Maintenance (PPM) schedules and reactive maintenance.
• FM Helpdesk operator with strong customer service focus.
• Confident communicator managing multiple stakeholders.
• Strong organisational skills with attention to detail and deadlines.
• Experience with Evolution CAFM software and Microsoft Office.

Responsibilities

• Act as the first point of contact for clients, tenants and colleagues.
• Log and manage maintenance requests through the CAFM database.
• Coordinate and oversee PPM schedules and reactive maintenance work.
• Raise remedial works after PPM visits and ensure documentation is linked.
• Monitor SLAs and ensure timely completion of jobs.
• Produce weekly reports on outstanding and overdue PPMs.
• Track progress and escalate overdue jobs per procedures.
• Allocate work orders to internal/external contractors.
• Maintain accurate records including SharePoint updates.
• Undertake general administrative duties and support the wider team.
• Provide Helpdesk support across multiple contracts.

Skills

PPM scheduling

Reactive maintenance

CAFM system

Evolution CAFM

Excel

Word

PowerPoint

Customer service

Communication

Organisational skills

Self-management

Tools

Evolution CAFM

Job description

Pinnacle Group, Morley, England, is seeking a highly organised PPM & Helpdesk Coordinator to own planned maintenance across multiple contracts. You will log requests, manage PPM schedules and reactive work, raise remedials, and ensure documentation is complete while delivering responsive helpdesk support.

The role is office-based, 37.5 hours per week, Monday to Friday, 8:00–16:30, with a strong emphasis on customer service, accurate record-keeping and meeting SLAs across education, leisure,