Maintenance Scheduler & Planner — SLA-Focused

Brampton Recruitment Ltd; Stoke-on-Trent; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free onsite parking

Company pension scheme (NEST)

Company private healthcare scheme

Birthday leave

Job summary

Brampton Recruitment Ltd in Stoke-on-Trent is seeking an organised Scheduler/Planner to coordinate maintenance works, ensuring engineers are scheduled efficiently and reactive tasks are completed within agreed timescales.

You will act as a hub between customers, engineers, subcontractors and internal departments, helping to maintain excellent service levels and ensure operational requirements are met. Hours: Mon-Fri 8:30 am - 5:00 pm; Salary: £26,500 - £27,500 per annum.

Qualifications

• Experience coordinating field-based engineers and maintenance works.
• Experience in facilities management or the maintenance industry is beneficial.
• Strong organisational, planning and communication skills.
• Excellent customer service and IT skills, including Microsoft Office.
• Minimum of five GCSEs or equivalent.

Responsibilities

• Coordinate and allocate planned and reactive maintenance jobs to engineers.
• Organise daily engineer schedules and manage diaries to maximise efficiency.
• Arrange subcontractor attendance and monitor progress of outstanding works.
• Communicate with customers and engineers to confirm appointments and updates.
• Monitor job performance to meet SLAs and customer KPIs.
• Maintain accurate job records and update internal systems and portals.
• Process completed job sheets and ensure paperwork is received and ready for invoicing.
• Follow up on outstanding quotations and ensure works are documented for invoicing.
• Identify and resolve scheduling conflicts or operational issues.
• Provide general administrative and coordination support to the team.

Skills

Organisational skills

Planning

Communication skills

Customer service

Self-motivation

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

Brampton Recruitment Ltd in Stoke-on-Trent is seeking an organised Scheduler/Planner to coordinate maintenance works, ensuring engineers are scheduled efficiently and reactive tasks are completed within agreed timescales.

You will act as a hub between customers, engineers, subcontractors and internal departments, helping to maintain excellent service levels and ensure operational requirements are met. Hours: Mon-Fri 8:30 am - 5:00 pm; Salary: £26,500 - £27,500 per annum.