Maintenance Scheduler & Planner – Engineering Ops

Confidential; Newcastle upon Tyne; Presencial; GBP 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

23 days annual leave

Birthday day off

Company pension scheme

Private healthcare scheme

Free onsite parking

Ongoing training and development

Salary review after probation

Resumo da oferta

Confidential is seeking an experienced Scheduler/Planner to coordinate planned and reactive maintenance for field-based engineers. You will manage engineer schedules, diaries, and subcontractor attendance, ensuring SLAs and KPIs are met while delivering excellent customer service.

The role requires strong organization, multitasking, and IT skills (MS Office). You will liaise with customers and internal teams, process job sheets and quotations, and help keep operations running smoothly during

Qualificações

• Previous experience scheduling or planning works for field-based engineers.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Good IT skills, including Microsoft Office.
• The ability to work under pressure and manage competing priorities.
• A proactive and positive approach to problem-solving.
• Strong attention to detail and accuracy.

Responsabilidades

• Scheduling planned and reactive maintenance works for field-based engineers.
• Managing daily engineer diaries and coordinating subcontractor attendance.
• Monitoring job progress against customer SLAs and KPIs.
• Liaising with customers regarding appointments, updates, and follow-on works.
• Processing completed job sheets and updating internal systems and customer portals.
• Monitoring outstanding quotations and completed works ready for invoicing.
• Resolving scheduling issues and reallocating resources where required.
• Supporting wider operational and administrative activities as needed.

Conhecimentos

Scheduling

Organizational skills

Customer service

Microsoft Office

Communication

Problem solving

Attention to detail

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Confidential is seeking an experienced Scheduler/Planner to coordinate planned and reactive maintenance for field-based engineers. You will manage engineer schedules, diaries, and subcontractor attendance, ensuring SLAs and KPIs are met while delivering excellent customer service.

The role requires strong organization, multitasking, and IT skills (MS Office). You will liaise with customers and internal teams, process job sheets and quotations, and help keep operations running smoothly during