Service Scheduler: Engineer Workloads & Logistics

ABCA Group; Sefton; On-site; GBP 15,000 - 21,000; Full time

Job summary

Maintec in Southport is seeking a Scheduler to plan and manage engineer workloads across our Service & Maintenance contracts. You will ensure daily schedules are achievable, coordinate stock and resources, and maintain clear communication with clients and the service team.

You’ll work Monday to Friday, 8:30am–5:00pm, in an office-based role supporting engineers and ensuring jobs are completed efficiently and on time.

Qualifications

• Previous experience planning and managing engineers' workloads.
• Strong organisational and time-management skills.
• Confidence communicating with clients, engineers and colleagues.
• Ability to work under pressure and manage changing priorities effectively.
• Excellent attention to detail and a proactive approach to problem-solving.
• Experience using CRM systems.
• Good telephone manner and confident IT skills.
• Previous experience within the fire and security industry.
• Previous experience within a service, maintenance or engineering environment.

Responsibilities

• Planning and co-ordinating weekly engineer workloads and daily routes across a designated region.
• Ensuring engineers have a full and achievable workload each day, including managing failed, cancelled and rearranged appointments.
• Scheduling reactive maintenance works in line with Action Due dates and individual client requirements.
• Liaising with clients regarding booked works, appointments and ongoing jobs.
• Ordering and arranging stock required for bespoke and pre-booked works.
• Co-ordinating engineer stock collections and ensuring engineers maintain appropriate stock levels.
• Handling initial telephone enquiries from clients and engineers, responding professionally and directing queries where necessary.
• Working closely with engineers and the wider Service Team to ensure jobs are completed efficiently and within agreed timescales.
• Monitoring workloads and adjusting schedules to accommodate changing priorities and urgent requirements.
• Maintaining accurate job records and updating the company CRM system.
• Providing clear communication and updates to ensure the smooth running of daily service operations.

Skills

Engineers workload planning

Time management

Client communication

Prioritisation under pressure

Attention to detail

CRM experience

IT skills

Fire & security industry

Service/maintenance/engineering

Tools

CRM systems

Job description

Maintec in Southport is seeking a Scheduler to plan and manage engineer workloads across our Service & Maintenance contracts. You will ensure daily schedules are achievable, coordinate stock and resources, and maintain clear communication with clients and the service team.

You’ll work Monday to Friday, 8:30am–5:00pm, in an office-based role supporting engineers and ensuring jobs are completed efficiently and on time.