Maintenance Scheduler & Planner | Private Healthcare & Pension

Adecco; Newcastle-under-Lyme; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

23 days annual leave

Birthday day off

Company pension

Private healthcare

Free onsite parking

Training and development opportunities

Salary review after probation

Résumé du poste

Adecco is seeking an experienced Scheduler/Planner in the United Kingdom to coordinate maintenance work and engineer schedules while upholding service levels. The role involves working with customers, engineers, subcontractors, and internal teams to ensure smooth operations and high-quality customer service.

Key duties include planning planned and reactive works, managing diaries, tracking progress against SLAs, and processing job sheets.

Qualifications

• Experience scheduling field-based engineers.
• Strong organisational and multitasking skills.
• Excellent communication and customer service.
• Proficient IT skills, including Microsoft Office.
• Knowledge of Joblogic or similar field service management system.
• Admin or customer service qualifications.

Responsabilités

• Schedule planned and reactive maintenance for field engineers.
• Manage daily engineer diaries and subcontractor attendance.
• Monitor progress against customer SLAs and KPIs.
• Liaise with customers on appointments and updates.
• Process completed job sheets and update systems and portals.
• Monitor quotations and works ready for invoicing.
• Resolve scheduling issues and reallocate resources as needed.

Connaissances

Organisational skills

Multitasking

Communication

IT skills

Problem solving

Attention to detail

Formation

Admin or customer service qualification

Outils

Joblogic

Microsoft Office

Description du poste

Adecco is seeking an experienced Scheduler/Planner in the United Kingdom to coordinate maintenance work and engineer schedules while upholding service levels. The role involves working with customers, engineers, subcontractors, and internal teams to ensure smooth operations and high-quality customer service.

Key duties include planning planned and reactive works, managing diaries, tracking progress against SLAs, and processing job sheets.