Maintenance Planning Team Lead (Hybrid)

ZIGUP plc; Tees Valley; Hybride; GBP 26 000 - 31 000; Plein temps

Avantages offerts par ce poste

Annual leave

Pension

Life insurance

Discounts and cash back app

Wellbeing services

Vehicle leasing discounts

Résumé du poste

Northgate Vehicle Hire in Darlington is seeking a Maintenance Planning Team Lead to manage and support a team of Customer Service Representatives coordinating vehicle maintenance and repairs across the UK fleet. The role requires leadership, clear communication with repairers, and effective supplier management to keep customers informed throughout the repair journey.

You will drive performance, schedule adherence, and continuous improvement while enjoying a comprehensive benefits package and

Qualifications

• Experience in leading, coaching and developing a team.
• Exceptional communication abilities to build strong relationships and provide clear responses.
• A customer-first mindset, with the ability to handle queries professionally.
• Passion for collaboration and delivering excellent service every time.

Responsabilités

• Leading, coaching and developing a team of CSRs through regular 1:1s, training and performance feedback.
• Monitoring vehicle repair timelines, ensuring that all repair schedules are proactively managed and updated.
• Supporting the team in sourcing parts and working closely with suppliers and repairers to confirm accurate completion dates.
• Acting as a point of escalation for complex repair or supplier issues, ensuring resolution while keeping customer service at the forefront.
• Driving continuous improvement through process enhancements and performance monitoring.

Connaissances

Team leadership

Communication

Customer focus

Coaching

Process improvement

Outils

CRM software

Description du poste

Northgate Vehicle Hire in Darlington is seeking a Maintenance Planning Team Lead to manage and support a team of Customer Service Representatives coordinating vehicle maintenance and repairs across the UK fleet. The role requires leadership, clear communication with repairers, and effective supplier management to keep customers informed throughout the repair journey.

You will drive performance, schedule adherence, and continuous improvement while enjoying a comprehensive benefits package and