Service Scheduler & Customer Experience Lead

Cargotec Corporation; Northallerton; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Hiab Northallerton, UK is seeking a Customer Service Coordinator to optimise service scheduling and manage work orders, balancing customer requirements, technician availability, and operational constraints.

In this hybrid role, you will partner with service centers, plan activities, prepare quotes and invoices, and drive service adoption while supporting lifecycle activation through ProCare solutions.

Qualifications

• Strong customer orientation and professionalism.
• Ability to work individually and as part of a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to communicate the value of services to customers during service interactions.
• Collaborative way of working with cross-functional teams.
• Excellent written and verbal communication skills.
• Good level of IT skills (SAP, Salesforce).

Responsibilities

• Communicate proactively with customers to understand needs and resolve issues.
• Collaborate with service centers, field teams, and external partners to enable planning and delivery.
• Schedule and plan service activities to meet lead times and quality standards.
• Create, assign, monitor, and close work orders with accurate information.
• Manage unexpected issues and reallocate resources as required.
• Prepare, issue, and follow up quotes, estimates, and invoices for chargeable service work.
• Ensure timely customer reporting of service activities and invoicing to reduce WIP.
• Promote Hiab services and ProCare solutions to drive lifecycle activation.

Skills

Strong customer orientation

Team collaboration

Multi-priority management

Value communication

Excellent written and verbal skills

IT skills (SAP, Salesforce)

Tools

SAP

Salesforce

Job description

Hiab Northallerton, UK is seeking a Customer Service Coordinator to optimise service scheduling and manage work orders, balancing customer requirements, technician availability, and operational constraints.

In this hybrid role, you will partner with service centers, plan activities, prepare quotes and invoices, and drive service adoption while supporting lifecycle activation through ProCare solutions.