Team Leader

ZIGUP plc; Tees Valley; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Pension

Life insurance

Discounts and cash back app

Wellbeing services

Vehicle leasing discounts

Job summary

Northgate Vehicle Hire in Darlington is seeking a Maintenance Planning Team Lead to manage and support a team of Customer Service Representatives coordinating vehicle maintenance and repairs across the UK fleet. The role requires leadership, clear communication with repairers, and effective supplier management to keep customers informed throughout the repair journey.

You will drive performance, schedule adherence, and continuous improvement while enjoying a comprehensive benefits package and

Qualifications

• Experience in leading, coaching and developing a team.
• Exceptional communication abilities to build strong relationships and provide clear responses.
• A customer-first mindset, with the ability to handle queries professionally.
• Passion for collaboration and delivering excellent service every time.

Responsibilities

• Leading, coaching and developing a team of CSRs through regular 1:1s, training and performance feedback.
• Monitoring vehicle repair timelines, ensuring that all repair schedules are proactively managed and updated.
• Supporting the team in sourcing parts and working closely with suppliers and repairers to confirm accurate completion dates.
• Acting as a point of escalation for complex repair or supplier issues, ensuring resolution while keeping customer service at the forefront.
• Driving continuous improvement through process enhancements and performance monitoring.

Skills

Team leadership

Communication

Customer focus

Coaching

Process improvement

Tools

CRM software

Job description

Location:Darlington, with the option for hybrid working after successfully completing probation.
Contract:Full-time, 37.5 hours per week, Monday to Friday, between 8:00 AM and 5:30 PM.
Salary:£28,621 per annum.

Do you have a passion for leading a team and delivering operational excellence? Are you ready for a new challenge in a fast-paced, repair-focused environment?

We’re looking for a driven and organisedTeam Leader to join ourMaintenance Planning Team atNorthgate Vehicle Hire inDarlington. In this key leadership role, you’ll manage and support a team ofCustomer Service Representatives (CSRs) who are responsible for coordinating vehicle maintenance and repairs across our UK fleet.

As Team Leader, you’ll ensure your team delivers accurate and timely communication with repairers, manages supplier relationships effectively, and keeps customers informed throughout the repair journey.

Your responsibilities will include:

• Leading, coaching and developing a team of CSRs through regular 1:1s, training and performance feedback.
• Monitoring vehicle repair timelines, ensuring that all repair schedules are proactively managed and updated.
• Supporting the team in sourcing parts and working closely with suppliers and repairers to confirm accurate completion dates.
• Acting as a point of escalation for complex repair or supplier issues, ensuring resolution while keeping customer service at the forefront.
• Driving continuous improvement through process enhancements and performance monitoring.

Join Northgate Vehicle Hire as a Maintenance Planning Team Lead and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 5%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• Experience in leading, coaching and developing a team
• Exceptional communication abilities to build strong relationships and provide clear responses.
• A customer-first mindset, with the ability to handle queries professionally.
• Passion for collaboration and delivering excellent service every time.

About Us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.