Maintenance Coordinator

Response Personnel Ltd; England; On-site; GBP 28,000; Full time

Job summary

A not-for-profit housing association in Luton seeks a Maintenance & Repairs Admin Coordinator to provide crucial administrative support within the Property Services team. The ideal candidate will coordinate maintenance tasks, support operational performance, and ensure compliance with health and safety regulations. This full-time position, based onsite, requires strong customer service skills, a proactive attitude, and proficiency in Microsoft Office, offering a salary of £28,000 per annum.

Qualifications

• Strong commitment to customer service and clear communication.
• Ability to juggle competing priorities and meet deadlines.
• Confidence using IT systems and Microsoft Office applications.
• Understanding of property maintenance or repairs processes.
• Awareness of health and safety and compliance standards.
• Proactive, solutions-focused attitude.

Responsibilities

• Serve as the first point of contact for maintenance and repairs queries.
• Coordinate day-to-day reactive repairs and planned works.
• Raise, track, and update work orders using internal systems.
• Communicate effectively with customers and contractors.
• Monitor progress, prioritise workloads, and maintain records.
• Support health and safety compliance requirements.
• Deliver a high standard of customer service.
• Assist the Team Leader with scheduling and reporting.
• Collect and respond to customer feedback.
• Suggest improvements to processes and service quality.

Skills

Customer service commitment

Effective communication

IT systems proficiency

Property maintenance understanding

Health and safety awareness

Proactive attitude

Education

GCSEs in English and Maths

Tools

Microsoft Office

Job description

Maintenance & Repairs Admin Coordinator

Salary: £28,000 per annum

Permanent, Full time, onsite

37hrs a week

Our client is a not-for-profit housing association located in Luton. We are looking for an Maintenance & Repairs Admin Coordinator to join a growing company.

Purpose: Maintenance & Repairs Admin Coordinator

We’re seeking a highly organised and motivated Maintenance & Repairs Admin Coordinator to play a vital role within our Property Services team. This position provides key administrative and coordination support, helping ensure repairs and void works are managed efficiently and delivered to a high standard.

As a central point of contact, you’ll support the smooth running of maintenance services by managing enquiries, coordinating workloads, and helping prioritise tasks. You’ll work closely with the Team Leader to assist with scheduling, reporting, and meeting operational performance targets, while ensuring all activities comply with health and safety legislation, including Awaab’s Law.

This is a fast‑paced, office‑based role suited to someone who enjoys variety, teamwork, and keeping things organised in a busy environment.

Responsibilities

• Serve as the first point of contact for maintenance, repairs, and void‑related queries
• Coordinate day‑to‑day reactive repairs, planned works, and compliance activity
• Raise, track, and update work orders using internal systems
• Communicate effectively with customers, contractors, operatives, and inspectors
• Monitor progress, prioritise workloads, and maintain accurate records
• Support health, safety, and compliance requirements, including gas, electrical, fire safety, and Awaab’s Law
• Deliver a high standard of customer service via phone, email, and digital platforms
• Assist the Team Leader with scheduling, reporting, and general administration
• Collect, review, and respond to customer feedback
• Suggest improvements to processes, efficiency, and service quality

Skills / Experience

• A strong commitment to customer service and clear communication
• The ability to juggle competing priorities and meet deadlines
• Confidence using IT systems and Microsoft Office applications
• An understanding of property maintenance or repairs processes
• Awareness of health and safety and compliance standards
• A proactive, solutions‑focused attitude

• GCSEs (or equivalent) in English and Maths
• Previous experience in an administrative or coordination role within property or maintenance services
• Strong organisational and planning skills
• Excellent written and verbal communication abilitiesAbility to work independently and collaboratively in a fast‑moving environment

Desirable Experience

• Knowledge of housing or property maintenance regulations
• Experience contributing to service improvements
• Understanding of building maintenance activities and delivery timescales