Maintenance Contracts Support Coordinator (mfd)

KARL STORZ; Slough; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

A renowned medical equipment supplier in Slough is seeking a Maintenance Contract Support Coordinator to manage contracts while delivering exceptional customer service. You will maintain ISO13485 compliance, produce reports, and build strong customer relationships. Candidates should have strong Microsoft Office skills and preferably experience in customer service. This permanent, full-time role offers a hybrid working model and a competitive salary between £33,000 and £36,000.

Benefits

34 days holiday

Generous Pension

Private Medical

Medical cash back scheme

Company sick pay

Life Assurance

Critical illness and income protection

Perkbox benefits platform

Qualifications

• One or more years in a customer service environment.
• Experience working with SAP & Sales Force would be advantageous.
• Proficient in Microsoft Office to include Word, Excel, and Outlook.

Responsibilities

• Manage and support maintenance contracts while delivering exceptional customer service.
• Maintain and update procedures in line with ISO13485 quality management system.
• Coordinate contract renewals to ensure ongoing customer satisfaction.

Skills

Time Management

Microsoft Office

Computer Skills

Management Experience

Microsoft Outlook

Mechanical Knowledge

CMMS

OSHA

Maintenance

Property Management

Supervising Experience

Recruiting

Education

A level standard or equivalent

Tools

SAP

Sales Force

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

KARL STORZ is one of the worlds leading suppliers of medical equipment for minimally invasive surgery. Since its beginnings in 1945 KARL STORZ has established itself worldwide as an international and highly regarded company in the production and sale of medical instruments and devices.

The family‑owned company KARL STORZ applies tradition and experience to think about tomorrow today. The company caters for future trends with sophisticated products services and processes that systematically support our global activities. Our commitment to performance and professionalism means we can guarantee both user and patient the ideal doing so we secure and create top‑quality jobs in all our corporate locations.

To strengthen our team KARL STORZ Endoscopy (UK) Ltd has a vacancy for a Maintenance Contract Support Coordinator to be based in our office in Slough. Join our team as a Maintenance Contracts Support Coordinator and play a key role in managing and supporting maintenance contracts while delivering exceptional customer service. You’ll help maintain and update procedures in line with our ISO13485 quality management system, produce reports and run database queries to support business operations. Building strong relationships with customers you’ll proactively manage expectations and coordinate contract renewals to ensure ongoing satisfaction. When maintenance activity is quieter you’ll support wider administrative tasks across the team. We’re looking for someone with strong Microsoft Office skills (including Word Excel Outlook and Access or similar databases) experience in data analysis and at least one year in a customer service environment.

Location: Slough (Hybrid 3 days onsite)

Contract: Permanent

Hours: Full Time (35 hours per week Monday‑Friday)

Salary: 33,000 to 36,000

About You

• Efficiency and excellent organizational skills
• Ability to establish and maintain healthy working relationships with colleagues and customers
• Excellent interpersonal skills with a confident communication style
• Produce quotations in a timely manner (2 months prior to renewal) to ensure orders are placed prior to end of the warranty or contract period.

Qualifications and experience

• One or more years in a customer service environment
• Experience working with SAP & Sales Force would be advantageous
• Proficient in Microsoft Office to include Word Excel and Outlook
• Educated to A level standard or equivalent
• Provide reports to internal and external stakeholders.

Your Benefits

• 34 days holiday (inclusive of public holidays)
• Generous Pension
• Private Medical
• Medical cash back scheme
• Company sick pay
• Life Assurance
• Critical illness and income protection (service requirements apply)
• Perkbox benefits platform

Key Skills

• Time Management
• Microsoft Office
• Computer Skills
• Management Experience
• Microsoft Outlook
• Mechanical Knowledge
• CMMS
• OSHA
• Maintenance
• Property Management
• Supervising Experience
• Recruiting