M&E Services Coordinator - Agile, Customer-Focused

Bromford Flagship Livewest; Norwich; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Agile working

25 days holiday

Bank holidays

Health and wellbeing support

Family friendly policies

Job summary

Bromford Flagship Livewest is seeking an organized and customer-focused M&E Service Coordinator in Norwich with agile working. You will coordinate servicing, repairs and maintenance with engineers, contractors and customers, ensuring scheduling and completion are efficient and compliant.

The role requires strong planning and communication skills, plus the ability to manage multiple priorities. It offers a 40-hour week on a 12-month fixed-term contract, with Agile working and benefits that

Qualifications

• Experience in a customer-focused administration, coordination or scheduling role.
• Strong organisational skills and ability to manage competing priorities.
• Confidence using scheduling, job management or CRM systems alongside Microsoft Office applications.
• Excellent communication skills and the ability to build positive working relationships.

Responsibilities

• Coordinate and schedule servicing, repairs and maintenance work.
• Manage appointments, follow-ups and rebooking missed visits.
• Monitor jobs through to completion and ensure service standards are met.
• Maintain accurate records, systems and compliance documentation.
• Support invoicing, purchase orders and performance reporting.
• Communicate proactively with customers and stakeholders, providing updates and resolving queries.
• Work closely with engineers, contractors and internal teams to deliver a seamless customer experience.

Skills

Customer focus

Coordination

Scheduling

CRM systems

MS Office

Communication

Attention to detail

Teamwork

Tools

Scheduling software

CRM platforms

MS Office suite

Job description

Bromford Flagship Livewest is seeking an organized and customer-focused M&E Service Coordinator in Norwich with agile working. You will coordinate servicing, repairs and maintenance with engineers, contractors and customers, ensuring scheduling and completion are efficient and compliant.

The role requires strong planning and communication skills, plus the ability to manage multiple priorities. It offers a 40-hour week on a 12-month fixed-term contract, with Agile working and benefits that