M&E Service Coordinator

Bromford; Chipping Sodbury; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£500 annual personal allowance for benefits

27 days annual leave plus bank holidays

Performance bonus

Retail discounts

Health and wellbeing services

Pension options with employer contributions

Job summary

A leading housing provider in Chipping Sodbury is seeking an M&E Service Coordinator to manage service delivery for heating engineers. The ideal candidate will have experience in service coordination and strong communication skills. This full-time role offers competitive benefits, including annual leave, performance bonuses, and more.

Qualifications

• Experience in service coordination, planning, compliance, or a similar fast-paced role.
• Excellent communication and interpersonal skills with a friendly and professional attitude.
• Good organisational skills with strong attention to detail.

Responsibilities

• Plan daily schedules for heating engineers and coordinate service delivery.
• Allocate emergency, urgent, and routine work to engineers.
• Monitor service requests and job progress using digital platforms.
• Liaise with customers, suppliers, and internal leaders regarding service issues.

Skills

Service coordination

Strong IT skills

Communication skills

Organisational skills

Job description

Bromford Chipping Sodbury, England, United Kingdom

Overview

Join to apply for the M&E Service Coordinator role at Bromford. This is a full-time, in-office role in Chipping Sodbury. Hours: 40 hours per week, Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break.

Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive and professional approach within a supportive team environment? You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in compliance with all relevant legislation and regulations.

Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West — all backed by the scale and ambition of the Bromford Flagship group.

Closing date: 5th September 2025. Please apply early, as we may close the vacancy early if we receive a high volume of applications.

Responsibilities

• Plan daily schedules for heating engineers and coordinate end-to-end delivery of service and repairs
• Allocate emergency, urgent, and routine work to engineers
• Monitor service requests, job progress, and productivity using digital platforms
• Liaise between customers, suppliers, and internal leaders regarding service issues
• Ensure operational processes meet quality and safety standards
• Assist with compiling performance reports on KPIs and customer satisfaction
• A Basic DBS check is required (arranged by Bromford)
• You must have the right to work in the UK
• If you hold qualifications, original copies will need to be provided

What We're Looking For / Qualifications

• Experience in service coordination, planning, compliance, or a similar fast-paced role
• Strong IT skills and a flexible approach
• Excellent communication and interpersonal skills with a friendly and professional attitude
• Good organisational skills with strong attention to detail

Benefits

• £500 annual personal allowance to spend on benefits such as private medical cover, critical illness cover, dental treatment, and gym membership
• 27 days annual leave, plus bank holidays, with the option to buy or sell up to 5 days each year
• Performance bonus based on individual and company-wide targets
• Retail discounts on groceries, clothing, electronics, and more
• Health and wellbeing services: 24/7 GP services, counselling, legal advice, and more
• Pension options: Choose from two schemes, with employer contributions up to 10%

Bromford is a certified Great Place to Work, committed to your wellbeing with a comprehensive benefits package.

Diversity Statement: We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. We are a Disability Confident (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply, including those from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Contact

For questions or assistance, contact Natalie Sayer, Resourcing and Talent Specialist, at [e-mail].