M&E Services Coordinator — Agile Scheduling & Customer Care

Bromford Flagship Livewest; Norwich; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Agile working

Family friendly policies

Health and wellbeing

Job summary

Bromford Flagship Livewest is seeking an organised, customer-focused M&E Service Coordinator to help plan and deliver mechanical and electrical services in Norwich with agile working. You will coordinate servicing, repairs and maintenance, manage appointments and keep accurate records, communicating with customers, engineers and contractors to ensure compliant, timely service.

The role is permanent, full-time (40 hours/week), offering a competitive salary and supportive benefits.

Qualifications

• Experience in a customer-focused administration, coordination or scheduling role.
• Strong organisational skills and ability to manage competing priorities.
• Confidence using scheduling, job management or CRM systems alongside Microsoft Office applications.
• Excellent communication skills and ability to build positive working relationships.
• Proactive, solutions-focused approach to problem-solving.
• Strong attention to detail and commitment to accurate records.
• Collaborative mindset and willingness to support colleagues to achieve shared objectives.

Responsibilities

• Coordinating and scheduling servicing, repairs and maintenance work.
• Managing appointments, follow-ups and rebooking missed visits.
• Monitoring jobs through to completion and ensuring service standards are met.
• Maintaining accurate records, systems and compliance documentation.
• Supporting invoicing, purchase orders and performance reporting.
• Communicating proactively with customers and stakeholders, providing updates and resolving queries.
• Working closely with engineers, contractors and internal teams to deliver a seamless customer experience.
• Supporting performance targets, compliance requirements and value-for-money service delivery.

Skills

Administration

Coordination

Scheduling

CRM systems

Microsoft Office

Communication

Problem solving

Attention to detail

Team collaboration

Tools

Scheduling systems

Job description

Bromford Flagship Livewest is seeking an organised, customer-focused M&E Service Coordinator to help plan and deliver mechanical and electrical services in Norwich with agile working. You will coordinate servicing, repairs and maintenance, manage appointments and keep accurate records, communicating with customers, engineers and contractors to ensure compliant, timely service.

The role is permanent, full-time (40 hours/week), offering a competitive salary and supportive benefits.