M&E Services Coordinator

Bromford Flagship Livewest; Norwich; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Agile working

Family friendly policies

Health and wellbeing

Job summary

Bromford Flagship Livewest is seeking an organised, customer-focused M&E Service Coordinator to help plan and deliver mechanical and electrical services in Norwich with agile working. You will coordinate servicing, repairs and maintenance, manage appointments and keep accurate records, communicating with customers, engineers and contractors to ensure compliant, timely service.

The role is permanent, full-time (40 hours/week), offering a competitive salary and supportive benefits.

Qualifications

• Experience in a customer-focused administration, coordination or scheduling role.
• Strong organisational skills and ability to manage competing priorities.
• Confidence using scheduling, job management or CRM systems alongside Microsoft Office applications.
• Excellent communication skills and ability to build positive working relationships.
• Proactive, solutions-focused approach to problem-solving.
• Strong attention to detail and commitment to accurate records.
• Collaborative mindset and willingness to support colleagues to achieve shared objectives.

Responsibilities

• Coordinating and scheduling servicing, repairs and maintenance work.
• Managing appointments, follow-ups and rebooking missed visits.
• Monitoring jobs through to completion and ensuring service standards are met.
• Maintaining accurate records, systems and compliance documentation.
• Supporting invoicing, purchase orders and performance reporting.
• Communicating proactively with customers and stakeholders, providing updates and resolving queries.
• Working closely with engineers, contractors and internal teams to deliver a seamless customer experience.
• Supporting performance targets, compliance requirements and value-for-money service delivery.

Skills

Administration

Coordination

Scheduling

CRM systems

Microsoft Office

Communication

Problem solving

Attention to detail

Team collaboration

Tools

Scheduling systems

Job description

Do you enjoy coordinating multiple priorities, keeping customers informed and making sure nothing falls through the cracks? Are you confident using systems, scheduling work and working with a range of colleagues, contractors and stakeholders to achieve great outcomes? Would you like to develop your career in a role that helps deliver safe, secure and warm homes for customers every day?

At Bromford Flagship LiveWest, we're committed to helping people thrive by delivering services that make a real difference to the homes and communities we serve. We're looking for an organised and customer-focused M&E Service Coordinator to join our team and play a key role in supporting the delivery of mechanical and electrical services.

Location: Norwich - with agile working

Hours: Full Time - 40 hpw - Monday to Friday

Contract: Permanent

WHAT YOU'LL BE DOING

As an M&E Service Coordinator, you'll act as a central point of contact for customers, colleagues, engineers and contractors, ensuring servicing, repairs and maintenance activities are planned, scheduled and completed efficiently. You'll manage jobs from creation through to completion, helping to deliver a reliable service that meets customer expectations and compliance requirements.

Key responsibilities include:

• coordinating and scheduling servicing, repairs and maintenance work.


• managing appointments, follow-ups and rebooking missed visits.


• monitoring jobs through to completion and ensuring service standards are met.


• maintaining accurate records, systems and compliance documentation.


• supporting invoicing, purchase orders and performance reporting.


• communicating proactively with customers and stakeholders, providing updates and resolving queries.


• working closely with engineers, contractors and internal teams to deliver a seamless customer experience.


• supporting performance targets, compliance requirements and value-for-money service delivery.

WHAT YOU'LL BRING

We're looking for someone who is highly organised, customer-focused and enjoys working in a fast-paced environment. You'll be comfortable managing multiple priorities while maintaining excellent attention to detail.

You'll bring:

• experience in a customer-focused administration, coordination or scheduling role.


• strong organisational skills and the ability to manage competing priorities.


• confidence using scheduling, job management or CRM systems alongside Microsoft Office applications.


• excellent communication skills and the ability to build positive working relationships.


• a proactive and solutions-focused approach to problem-solving.


• strong attention to detail and commitment to maintaining accurate records.


• a collaborative mindset and willingness to support colleagues to achieve shared objectives.

For further information on the role and its responsibilities, click here to view the M&E Services Coordinator - The Part I Play document

WHY JOIN US

This is an excellent opportunity to build your expertise in M&E services, compliance and operational delivery while making a genuine difference to customers' lives. You'll be part of a supportive team where you'll have opportunities to develop your skills, broaden your experience and contribute to delivering exceptional customer service.

WHAT WE OFFER

• competitive salary - £28,955.16 per annum


• 25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)


• agile working


• family friendly policies


• health and wellbeing support

For full benefit details - click here.

Important information

Closing Date: 29th October 2026 (Midnight)

Interview Dates: To be confirmed.

About Us

Flagship Servicesis part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.