Luxury Spa Experience Concierge

Southall; Southall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A wellness destination is seeking a Spa Host responsible for enhancing the overall guest experience. The successful candidate will curate the spa and wellness journey, communicate with various departments, and assist with guest inquiries and checkout procedures. Previous customer service experience, strong organizational skills, and a friendly demeanor are essential. The position requires flexibility in working hours, including weekends and holidays. This role promises a rewarding experience in a beautiful and serene environment.

Benefits

Employee wellness programs

Training and development opportunities

Qualifications

• Previous experience in a service-oriented role.
• Strong organizational skills with attention to detail.
• Friendly and approachable demeanor with a passion for wellness.

Responsibilities

• Greet guests and provide an overview of their spa experience.
• Personalize the guest's wellness journey from arrival to departure.
• Manage and modify spa appointments as needed.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

Team player

Education

High School diploma or equivalent

Certifications in hospitality or wellness services

Tools

Booking systems

Microsoft Office

Job description

A wellness destination is seeking a Spa Host responsible for enhancing the overall guest experience. The successful candidate will curate the spa and wellness journey, communicate with various departments, and assist with guest inquiries and checkout procedures. Previous customer service experience, strong organizational skills, and a friendly demeanor are essential. The position requires flexibility in working hours, including weekends and holidays. This role promises a rewarding experience in a beautiful and serene environment.