Luxury Spa Duty Manager - Lead Memorable Guest Experiences

Exclusive Hotels and Venues; Horsham; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Great rates for stays and 50% F&B

Free meals on duty

Gym access and parking

Employee Assistance Programme

Hospitality Essentials discounts

Growth opportunities within Exclusive

Job summary

Exclusive Collection’s Spa division at South Lodge, Horsham, seeks a Spa Duty Manager to lead daily spa operations and deliver outstanding guest experiences. You will work with a passionate team to maintain high standards of presentation and service across the Spa and wellbeing facilities.

You will drive revenue through upselling and promotions, support training and performance development, and uphold health and safety and operational policies in a fast-paced luxury environment.

Qualifications

• Previous supervisory or management experience within a luxury Spa, hotel or wellness environment.
• A passion for delivering exceptional guest experiences and creating memorable moments.
• Strong leadership, organisational and communication skills.
• Experience supporting team development, training and performance management.
• Commercial awareness with the ability to drive retail and treatment revenues.
• Confidence to manage guest queries, operational challenges and health & safety requirements.

Responsibilities

• Lead the day-to-day operation of the Spa, ensuring exceptional guest experiences at every touchpoint.
• Ensure the Spa is maintained to the highest standards of presentation, cleanliness and operational excellence.
• Act as a visible and approachable leader, supporting guests and team members throughout the day.
• Handle guest feedback and resolve any concerns professionally, ensuring positive outcomes.
• Support the implementation and maintenance of Spa procedures, standards and operating practices.
• Drive retail and treatment revenue through effective upselling and promotion of the Spa's offerings.
• Supervise, motivate and develop Spa team members, ensuring service standards are consistently met.
• Monitor compliance with health and safety requirements, operational procedures and company policies.
• Support training, onboarding and performance development within the Spa team.

Skills

Leadership

Guest service

Communication

Training & development

Retail upselling

Job description

Exclusive Collection’s Spa division at South Lodge, Horsham, seeks a Spa Duty Manager to lead daily spa operations and deliver outstanding guest experiences. You will work with a passionate team to maintain high standards of presentation and service across the Spa and wellbeing facilities.

You will drive revenue through upselling and promotions, support training and performance development, and uphold health and safety and operational policies in a fast-paced luxury environment.