Spa Operations Lead - Luxury Wellness & Guest Experience

Soho House & Co.; Greater London; Hybrid; GBP 22,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Friends Membership

Food Discount

Staff Room Rate

Private Health

Birthday Day Off

Staff Discount Soho

Charity Days

Counselling Sessions

Training & Events

Job summary

Soho House & Co. is seeking a Spa Supervisor to oversee daily spa operations, lead the team, and maintain a calm, luxurious atmosphere for members and guests. You will ensure cleanliness, safety, and exceptional service while helping meet service and financial targets.

The role focuses on delivering high-quality treatments, supporting recruitment and training, and maintaining brand standards across all spa areas. Experience in luxury spa settings and strong leadership are essential.

Qualifications

• 2-3 years in therapist or spa supervisory role.
• Strong leadership and people management skills.
• Excellent guest service and interpersonal abilities.
• Well-developed organisational and time management abilities.

Responsibilities

• Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
• Support recruitment, onboarding, and continuous training of therapists and spa attendants
• Monitor and ensure compliance with all health & safety, hygiene, and licensing standards
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
• Assist with stock control, supplier liaison, and inventory management
• Help manage guest bookings, treatment schedules, and coordination with reception
• Respond professionally to member and guest feedback or concerns
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team

Skills

Leadership

Interpersonal skills

Guest service

Organisational skills

Time management

Education

Spa/Beauty qualification

Job description

Soho House & Co. is seeking a Spa Supervisor to oversee daily spa operations, lead the team, and maintain a calm, luxurious atmosphere for members and guests. You will ensure cleanliness, safety, and exceptional service while helping meet service and financial targets.

The role focuses on delivering high-quality treatments, supporting recruitment and training, and maintaining brand standards across all spa areas. Experience in luxury spa settings and strong leadership are essential.