Spa Duty Manager

Exclusive Hotels and Venues; Horsham; Presencial; GBP 30 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great rates for stays and 50% F&B

Free meals on duty

Gym access and parking

Employee Assistance Programme

Hospitality Essentials discounts

Growth opportunities within Exclusive

Resumo da oferta

Exclusive Collection’s Spa division at South Lodge, Horsham, seeks a Spa Duty Manager to lead daily spa operations and deliver outstanding guest experiences. You will work with a passionate team to maintain high standards of presentation and service across the Spa and wellbeing facilities.

You will drive revenue through upselling and promotions, support training and performance development, and uphold health and safety and operational policies in a fast-paced luxury environment.

Qualificações

• Previous supervisory or management experience within a luxury Spa, hotel or wellness environment.
• A passion for delivering exceptional guest experiences and creating memorable moments.
• Strong leadership, organisational and communication skills.
• Experience supporting team development, training and performance management.
• Commercial awareness with the ability to drive retail and treatment revenues.
• Confidence to manage guest queries, operational challenges and health & safety requirements.

Responsabilidades

• Lead the day-to-day operation of the Spa, ensuring exceptional guest experiences at every touchpoint.
• Ensure the Spa is maintained to the highest standards of presentation, cleanliness and operational excellence.
• Act as a visible and approachable leader, supporting guests and team members throughout the day.
• Handle guest feedback and resolve any concerns professionally, ensuring positive outcomes.
• Support the implementation and maintenance of Spa procedures, standards and operating practices.
• Drive retail and treatment revenue through effective upselling and promotion of the Spa's offerings.
• Supervise, motivate and develop Spa team members, ensuring service standards are consistently met.
• Monitor compliance with health and safety requirements, operational procedures and company policies.
• Support training, onboarding and performance development within the Spa team.

Conhecimentos

Leadership

Guest service

Communication

Training & development

Retail upselling

Descrição da oferta de emprego

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£33,580 annual salary plus service charge and fantastic benefits!

Working Hours:

40

Location:

Horsham

Closing Date:

04/12/2026

Job Category:

Spa and Golf

Properties:

South Lodge and The Spa, Horsham, West Sussex

Departments:

Spa

Job Introduction

Spa Duty Manager

Create memorable wellbeing experiences at South Lodge

South Lodge, nestled in the heart of the Sussex countryside, is one of the UK's most luxurious country house hotels, renowned for its award-winning spa, exceptional guest experiences and warm, personalised service. Home to the stunning Spa at South Lodge, this is a place where wellbeing, attention to detail and excellence come together to create unforgettable experiences for every guest.

As our Spa Duty Manager, you'll play a key role in the day-to-day operation of the Spa, leading from the front to ensure every guest enjoys a seamless and memorable visit. You'll join a passionate team that values collaboration, professionalism and delivering outstanding service, while supporting the continued success and growth of one of the country's leading spa destinations.

At South Lodge, we believe in rewarding our team for their passion and dedication. As our Spa Duty Manager, you'll enjoy:

• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning and internal movement within the Exclusive Collection

Key Responsibilities

Our Spa Duty Manager will:

• Lead the day-to-day operation of the Spa, ensuring exceptional guest experiences at every touchpoint
• Ensure the Spa is maintained to the highest standards of presentation, cleanliness and operational excellence
• Act as a visible and approachable leader, supporting guests and team members throughout the day
• Handle guest feedback and resolve any concerns professionally, ensuring positive outcomes
• Support the implementation and maintenance of Spa procedures, standards and operating practices
• Drive retail and treatment revenue through effective upselling and promotion of the Spa's offerings
• Supervise, motivate and develop Spa team members, ensuring service standards are consistently met
• Monitor compliance with health and safety requirements, operational procedures and company policies
• Support training, onboarding and performance development within the Spa team

Person Specification

Our Spa Duty Manager will have:

• Previous supervisory or management experience within a luxury Spa, hotel or wellness environment
• A passion for delivering exceptional guest experiences and creating memorable moments
• Strong leadership, organisational and communication skills
• Experience supporting team development, training and performance management
• Commercial awareness with the ability to drive retail and treatment revenues
• Confidence to manage guest queries, operational challenges and health & safety requirements
• A flexible, professional and positive approach, with the ability to thrive in a fast-paced environment

Why Exclusive Collection?

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.