Health and Wellbeing Duty Manager

West Sussex.info; Chichester; On-site; GBP 30,000 - 40,000; Full time

Job summary

West Sussex.info is seeking a Health & Wellbeing Duty Manager at Goodwood to lead a team in delivering outstanding guest experiences across spa and wellness facilities. You will oversee daily operations, support therapists and receptionists, and ensure compliance with health and safety standards.

The ideal candidate will have proven spa therapy experience, a passion for wellness, and strong leadership skills. Holistic therapy qualifications are desirable.

Qualifications

• Proven spa therapy experience with a passion for wellness.
• Natural leader with the ability to inspire and mentor a team.
• Flexible to work weekends and adapt to a busy environment.

Responsibilities

• Lead and support a multi-disciplinary wellness team.
• Deliver and cover spa treatments as required.
• Oversee daily operations, H&S checks, cash handling and audits.
• Drive team training, development and guest service standards.

Skills

Spa therapy experience

Team leadership

Customer service

Adaptability

Education

NVQ Level 3 Beauty or equivalent

Level 2 Fitness Instructor

Job description

Health & Wellbeing Duty Manager (Spa) | Goodwood

Are you a passionate spa professional ready to lead a team in one of the UK's most iconic settings? Goodwood is looking for a Health & Wellbeing Duty Manager to help us deliver exceptional guest experiences across our spa and wellness facilities.

About the Role

Reporting to the Health & Wellbeing Operations Manager, you'll oversee the day‑to‑day running of the spa, leading briefings, supporting therapists, receptionists and gym floor staff, and stepping in to deliver treatments when needed. You'll champion a surprise‑and‑delight culture, maintain high operational standards and be the go‑to person when the Operations Manager is absent.

What You'll Do

• Lead and support a multi-disciplinary wellness team
• Deliver and cover spa treatments as required
• Oversee daily operations, H&S checks, cash handling and auditsDrive team training, development and guest service standards
• Support membership tours and ensure smooth customer journeys

What We're Looking For

• Proven spa therapy experience with a passion for wellness
• Natural leader with the ability to inspire and mentor a team
• Flexible to work weekends and adapt to a busy environment
• Own transport (essential)

Desirable

Holistic therapy qualifications, NVQ Level 3 Beauty or equivalent, Level 2 Fitness Instructor, RLSS Lifesaver, Pool Plant Operator, or team management experience.

If you're ready to bring your expertise and energy to the Goodwood experience, we'd love to hear from you.