Premium Spa Operations & Guest Experience Leader

The Wellness Agency; Royal Borough of Greenwich; On-site; GBP 38,000 - 52,000; Full time

Job summary

The Wellness Agency is recruiting on behalf of a premium spa in South East London for an experienced Spa Manager to lead the day-to-day operation and guest experience. This role requires strong leadership, commercial awareness and a passion for the spa, wellness and beauty industry, with responsibility for the spa team, financial performance and guest satisfaction.

Permanent, full-time position offering the chance to develop a high-performing team in a luxurious setting and drive the spa's

Qualifications

• Previous experience as Spa Manager or in a similar spa management role.
• Strong leadership and ability to develop a team.
• Passion for spa, wellness and beauty industry.
• Excellent communication and customer service skills.
• Strong commercial awareness and ability to drive performance.
• Excellent organisational skills and attention to detail.

Responsibilities

• Overseeing day-to-day running of the spa and maintaining high operational standards.
• Leading, motivating and developing the spa team to meet targets.
• Managing staff rotas, training and performance.
• Ensuring guests receive an exceptional and consistent experience.
• Monitoring financial performance, controlling costs and stock levels.
• Supporting marketing initiatives, promotions and events to increase revenue and guest engagement.
• Ensuring treatments, reception and all guest-facing services meet standards.
• Maintaining health, safety, cleanliness and presentation throughout the spa.
• Resolving guest queries and handling complaints professionally.
• Leading by example and promoting a positive, professional team culture.
• Supporting treatments and wider operational duties when required.

Skills

Leadership

Customer service

Commercial awareness

Organisational skills

Communication

Team development

Education

Level 3 qualification in Beauty or Massage Therapy

Job description

The Wellness Agency is recruiting on behalf of a premium spa in South East London for an experienced Spa Manager to lead the day-to-day operation and guest experience. This role requires strong leadership, commercial awareness and a passion for the spa, wellness and beauty industry, with responsibility for the spa team, financial performance and guest satisfaction.

Permanent, full-time position offering the chance to develop a high-performing team in a luxurious setting and drive the spa's