Luxury Sales Associate - Personal Styling & Omni-Channel

TAPESTRY; Manchester; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Social events

Equity & Diversity

Employee discount

Incentive programme

Job summary

Coach in Manchester is seeking a Sales Associate to deliver elevated, personalized shopping experiences. You will meet personal and store sales goals, support daily store operations, and act as a brand ambassador for Coach.

You will build relationships, work with omni-channel selling, utilize POS and clienteling tools, and participate in training programs. Experience in luxury retail and strong English required; nights and weekends may be required.

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS)
• Strong English proficiency
• Ability to work in a fast-paced environment
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos (Preferred)
• Strong English language proficiency (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.

Skills

Luxury retail

POS experience

English proficiency

Customer service

Live video shopping

Job description

Coach in Manchester is seeking a Sales Associate to deliver elevated, personalized shopping experiences. You will meet personal and store sales goals, support daily store operations, and act as a brand ambassador for Coach.

You will build relationships, work with omni-channel selling, utilize POS and clienteling tools, and participate in training programs. Experience in luxury retail and strong English required; nights and weekends may be required.