Luxury Sales Associate: Clienteling & Omni-Channel Expert

Coach; Bicester; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador programme

Social events

Inclusion initiatives

Employee discount

Incentive programme

Job summary

Coach is seeking a Sales Associate in the United Kingdom to deliver an elevated, personalized shopping experience and support daily store operations. You will meet personal and store sales goals while blending luxury retail service with omni‑channel selling.

The role emphasizes brand loyalty, working with cross‑functional teams, and using live video and data to drive results. Prior luxury retail exposure and strong English skills are preferred.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

Clienteling

English proficiency

Social media savvy

Live-stream shopping

Data acquisition

Tools

iPad

Mobile POS

Job description

Coach is seeking a Sales Associate in the United Kingdom to deliver an elevated, personalized shopping experience and support daily store operations. You will meet personal and store sales goals while blending luxury retail service with omni‑channel selling.

The role emphasizes brand loyalty, working with cross‑functional teams, and using live video and data to drive results. Prior luxury retail exposure and strong English skills are preferred.