Luxury Sales Associate - Personal Styling & Omni-Channel

Tapestry, Inc.; City of Edinburgh; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Paid volunteering day

Ambassador Programme

Regular social events

Equity Inclusion & Diversity

Employee discount

Incentive programme

Job summary

Coach is a global fashion house, part of Tapestry, Inc. This Sales Associate role represents the Coach brand in a luxury retail setting, delivering elevated service, meeting personal and store goals, and supporting daily store operations.

The position emphasizes brand‑wide training, omnichannel selling, and collaboration to drive loyalty and revenue. It requires a flexible schedule, including nights, weekends, and busy periods, with a focus on professional demeanor and high energy on the floor.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Knowledge of fashion trends and competitors.
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.

Skills

Sales experience

Luxury retail

Customer service

English proficiency

Job description

Coach is a global fashion house, part of Tapestry, Inc. This Sales Associate role represents the Coach brand in a luxury retail setting, delivering elevated service, meeting personal and store goals, and supporting daily store operations.

The position emphasizes brand‑wide training, omnichannel selling, and collaboration to drive loyalty and revenue. It requires a flexible schedule, including nights, weekends, and busy periods, with a focus on professional demeanor and high energy on the floor.