Luxury Retail Sales Associate | Personal Styling & Clienteling

Tapestry, Inc.; City of Edinburgh; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Inclusive, innovative and fun working

Internal mobility & career progression

1 paid volunteering day per year

Ambassador Programme

Regular social events

Equity Inclusion & Diversity programs

Employee discount

Incentive programme

Job summary

Coach, part of the Tapestry portfolio, is seeking a Sales Associate in Edinburgh to deliver a luxurious, personalized shopping experience, meet store sales goals, and support daily store operations.

You will blend luxury retailer service with omni-channel selling, develop client relationships, and contribute to brand loyalty and revenue while representing Coach with warmth and professionalism.

Qualifications

• 1+ years of sales experience, luxury retail preferred; education plus experience considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency; read price/release sheets.
• Luxury retail background; social media savvy; live-stream video demos preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador; adhere to style and service standards.
• Build client relationships through personalized styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor; adapt selling techniques to business needs.
• Perform daily operational tasks: cash wrap, inventory, replenishment, visual merchandising.
• Keep floor and stockroom tidy; follow policies and asset protection.
• Process transactions; support online pickups and returns.
• Assist with inventory movement and team collaboration.

Skills

Sales experience

POS operation

English proficiency

Luxury retail

Fast-paced environment

Live-stream shopping (preferred)

Tools

POS system

Job description

Coach, part of the Tapestry portfolio, is seeking a Sales Associate in Edinburgh to deliver a luxurious, personalized shopping experience, meet store sales goals, and support daily store operations.

You will blend luxury retailer service with omni-channel selling, develop client relationships, and contribute to brand loyalty and revenue while representing Coach with warmth and professionalism.