Luxury Retail Sales Associate | Personal Styling

kate spade new york; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Inclusive, innovative, and fun working

Internal mobility & career progression

Paid volunteering day

Ambassador Programme learning & dev

Regular social events

Equity Inclusion & Diversity council

Employee discount

Compelling incentive programme

Job summary

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals while supporting daily store operations.

You will build lasting client relationships, utilize POS and mobile tools, and contribute to brand initiatives through styling advice, cross-selling, and teamwork. Flexibility to work nights, weekends, and peak periods is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast‑paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

Sales experience

English proficiency

Clienteling / relationship building

Social media savvy

Tools

POS systems

Mobile POS / iPad

Walkie-talkie use

Job description

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals while supporting daily store operations.

You will build lasting client relationships, utilize POS and mobile tools, and contribute to brand initiatives through styling advice, cross-selling, and teamwork. Flexibility to work nights, weekends, and peak periods is required.