Luxury Fashion Sales Associate | Clienteling & Style

Tapestry, Inc.; West Midlands; On-site; GBP 18,000 - 23,000; Full time

Job summary

Coach is a luxury fashion house seeking a Sales Associate to deliver elevated service and drive revenue at the retail level. You will represent the brand, build client relationships, and help guests feel valued through styling advice and product expertise.

The role blends luxury retail standards with omni-channel selling, teamwork, and operational excellence. You will contribute to store KPIs while upholding the Coach Guide to Style and Service.

Responsibilities

• Represent Coach as a brand ambassador; adhere to style and service standards.
• Build lasting client relationships through styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Job description

Coach is a luxury fashion house seeking a Sales Associate to deliver elevated service and drive revenue at the retail level. You will represent the brand, build client relationships, and help guests feel valued through styling advice and product expertise.

The role blends luxury retail standards with omni-channel selling, teamwork, and operational excellence. You will contribute to store KPIs while upholding the Coach Guide to Style and Service.