Luxury Sales Associate – Clienteling & Omnichannel

Tapestry, Inc.; Wythenshawe; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Inclusive work culture

Internal mobility & career progression

Volunteer day per year and globalvolun

Ambassador Programme

Regular social events

Equity Inclusion & Diversity programs

Employee discount

Compelling incentive programme

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail environment in the UK. You will meet personal and store sales goals, support daily store operations, and collaborate with the team to drive brand loyalty and revenue.

The role blends in-store service with omni-channel selling, clienteling, and social selling to capture data and encourage repeat purchases. A fast-paced environment and flexible schedule are expected.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Fashion awareness

English proficiency

Customer service

Tools

POS operation

Mobile POS

iPad

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail environment in the UK. You will meet personal and store sales goals, support daily store operations, and collaborate with the team to drive brand loyalty and revenue.

The role blends in-store service with omni-channel selling, clienteling, and social selling to capture data and encourage repeat purchases. A fast-paced environment and flexible schedule are expected.