Luxury Retail Ambassador: Omni-Channel Sales & Clienteling

Coach Stores Limited; Gloucester; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Career progression

Job summary

Coach is seeking a Sales Associate in the United Kingdom to deliver a personalized shopping experience, meet sales goals, and support daily store operations. You will blend luxury retail service with omni-channel selling and team collaboration to drive brand loyalty and revenue.

The role requires 1+ years in luxury retail, excellent English, and familiarity with POS systems. You will engage with customers on the shop floor, manage transactions, and participate in brand initiatives and training

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Strong English proficiency and excellent customer service.
• Familiarity with POS systems, mobile POS and data capture.

Responsibilities

• Represent Coach as brand ambassador and adhere to style and service standards.
• Build lasting client relationships through styling and product knowledge.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Process transactions efficiently and support daily store operations.
• Collaborate with teammates to achieve KPIs and store goals.

Skills

Luxury retail experience

Customer service

English proficiency

Clienteling & data capture

Tools

POS system

iPad/Mobile POS

Job description

Coach is seeking a Sales Associate in the United Kingdom to deliver a personalized shopping experience, meet sales goals, and support daily store operations. You will blend luxury retail service with omni-channel selling and team collaboration to drive brand loyalty and revenue.

The role requires 1+ years in luxury retail, excellent English, and familiarity with POS systems. You will engage with customers on the shop floor, manage transactions, and participate in brand initiatives and training