Luxury Retail Sales Associate — Elevated Customer Experience

Tapestry, Inc.; Manchester; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Inclusive culture

Career progression

Volunteering day

Ambassador programme

Employee discount

Incentives

Job summary

Coach is seeking a Sales Associate in Manchester to deliver elevated, personalized shopping experiences and meet store goals. You will support daily store operations, represent the brand with integrity, and drive brand loyalty through exceptional service.

The role blends luxury retail, omni-channel selling, and teamwork. The successful candidate will have 1+ years in luxury retail, strong English, and a passion for fashion.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Strong English proficiency and fashion sense.
• Experience with POS operation and basic computer tools.
• Knowledge of fashion trends and competitors.

Responsibilities

• Represent Coach as a brand ambassador and build client relationships.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize POS and clienteling tools to capture data and encourage repeats.
• Meet individual and store KPIs and support daily store operations.
• Source new customers and follow up to close sales.
• Maintain clean, organized floor and assist with stockroom tasks.

Skills

Sales experience

English proficiency

POS operation

Fashion knowledge

Customer service

Walkie-talkie use

Tools

POS systems

Mobile POS

iPad

Job description

Coach is seeking a Sales Associate in Manchester to deliver elevated, personalized shopping experiences and meet store goals. You will support daily store operations, represent the brand with integrity, and drive brand loyalty through exceptional service.

The role blends luxury retail, omni-channel selling, and teamwork. The successful candidate will have 1+ years in luxury retail, strong English, and a passion for fashion.