Luxury Store Leader — Sales, Service & Growth

Tapestry, Inc.; Greater Manchester; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Inclusive culture

Career progression

Volunteer day

Learning & development

Social events

Diversity initiatives

Employee discount

Incentive plan

Job summary

Coach is a global fashion house known for its expressive luxury 브랜드. We are seeking an Assistant Store Manager to partner with the Store Manager in driving sales, delivering exceptional service, and leading a team on the shop floor.

You will implement category initiatives, oversee operations, and contribute to a high-energy, inclusive store culture. Ideal candidates bring 1+ years of leadership in retail, strong English communication, and a proven ability to motivate teams in a fast-paced

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

Communication

Team motivation

Tools

Microsoft Office

Retail systems

Omni-channel

Job description

Coach is a global fashion house known for its expressive luxury 브랜드. We are seeking an Assistant Store Manager to partner with the Store Manager in driving sales, delivering exceptional service, and leading a team on the shop floor.

You will implement category initiatives, oversee operations, and contribute to a high-energy, inclusive store culture. Ideal candidates bring 1+ years of leadership in retail, strong English communication, and a proven ability to motivate teams in a fast-paced