Luxury Store Leader: Drive Sales & Guest Experience

kate spade new york; Cannock; On-site; GBP 37,000 - 60,000; Full time

Benefits offered by this job

Inclusive working environment

Internal mobility

Volunteer day

Ambassador Programme

Regular social events

Equity Inclusion & Diversity

Employee discount

Incentive programme

Job summary

Coach is seeking a Store Manager in the United Kingdom to lead a luxury retail team, drive sales, profitability, and deliver unforgettable client experiences aligned with Coach heritage.

You will coach a diverse team, manage daily operations including inventory, payroll, and visual merchandising while fostering an inclusive culture and strong vendor relations. The role requires adaptability to a fast-paced environment and excellent English.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best‑in‑class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Lead store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership

Team leadership

Customer experience

Business acumen

Communication

Retail systems

Fashion trends

Digital engagement

Vendor relationships

Collaboration

Fast-paced

English proficiency

Tools

Microsoft Office

Job description

Coach is seeking a Store Manager in the United Kingdom to lead a luxury retail team, drive sales, profitability, and deliver unforgettable client experiences aligned with Coach heritage.

You will coach a diverse team, manage daily operations including inventory, payroll, and visual merchandising while fostering an inclusive culture and strong vendor relations. The role requires adaptability to a fast-paced environment and excellent English.