Luxury Retail Supervisor: Lead the Store Floor

Calvin Klein; Tewkesbury; Sur place; GBP 25 000 - 32 000; Plein temps

Résumé du poste

Calvin Klein stores are the life and soul of our business, delivering exceptional service and brand experience. The Supervisor leads by example, inspires teams, and embodies the entrepreneurial spirit that drives premium retail in a fast-paced environment.

You'll manage daily operations, coach staff, and ensure standards of service, visual merchandising, and customer engagement align with our two iconic brands.

Qualifications

• You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You’ll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• You’ll be an effective communicator with the ability to cultivate belonging.
• You collaborate to win and recognize and celebrate the contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioral change.
• You adapt fast and work with pace.
• You are energetic and inspire trust showing a clear presence on the shop floor.
• You’ll approach all issues with a ‘can do’ approach and make informed decisions to find in-store solutions.

Responsabilités

• Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales, and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate with staff about all marketing and sales promotions.
• Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
• Perform manager‑on‑duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.

Connaissances

People management

Communication

Belonging cultivation

Conflict resolution

Description du poste

Calvin Klein stores are the life and soul of our business, delivering exceptional service and brand experience. The Supervisor leads by example, inspires teams, and embodies the entrepreneurial spirit that drives premium retail in a fast-paced environment.

You'll manage daily operations, coach staff, and ensure standards of service, visual merchandising, and customer engagement align with our two iconic brands.