Luxury Store Lead - Customer Experience & Sales

PVH Corp.; Tewkesbury; On-site; GBP 30,000 - 38,000; Full time

Job summary

PVH Corp.’s Calvin Klein/Tommy Hilfiger stores seek a Supervisory candidate to lead and motivate teams, delivering premium service and store excellence. You will ensure the shop floor runs smoothly, drive sales, and uphold in-store standards across campaigns and product knowledge.

The role requires strong people management, a collaborative approach and decisive leadership to inspire trust and adapt quickly to changing promotions and customer needs.

Qualifications

• Supervisory or specialist experience in premium or luxury brands.
• Strong people management experience and conflict resolution.
• Excellent communication and ability to foster belonging.
• Collaborative mindset and teamwork.
• Courageous in giving constructive feedback.
• Adaptable and able to work at pace.

Responsibilities

• Ensure efficient shop floor operations to maximize service and sales.
• Support management in personnel, product, merchandising and store results.
• Lead staff meetings and communicate promotions.
• Drive shop floor sales and exceed store targets.
• Maintain consistent training on product knowledge and store maintenance.
• Perform manager-on-duty duties and store opening/closing.

Skills

Supervisory experience

People management

Premium luxury brand experience

Effective communication

Foster belonging

Decision making

Adapt quickly

Energetic and trustworthy

Job description

PVH Corp.’s Calvin Klein/Tommy Hilfiger stores seek a Supervisory candidate to lead and motivate teams, delivering premium service and store excellence. You will ensure the shop floor runs smoothly, drive sales, and uphold in-store standards across campaigns and product knowledge.

The role requires strong people management, a collaborative approach and decisive leadership to inspire trust and adapt quickly to changing promotions and customer needs.