Premium Store Supervisor — Lead Service & Sales

PVH Corp.; North Common; On-site; GBP 21,000 - 26,000; Full time

Job summary

PVH Corp. is seeking a Store Supervisor for our Calvin Klein/Tommy Hilfiger brand presence in the UK. You will lead by example, inspire your team, and deliver an outstanding in-store experience that reflects our premium brands.

You will manage sales goals, coaching, product knowledge, and visual merchandising to ensure excellent customer journeys across the shop floor. As a successful candidate, you will have prior supervisory experience in a premium brand, strong people management skills, and a

Qualifications

• Experience in a supervisory or specialist role within a premium or luxury brand.
• Previous people management experience and ability to resolve conflict.
• Effective communicator with ability to foster belonging.

Responsibilities

• Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales, and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate with staff about all marketing and sales promotions.
• Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.

Skills

Supervisory experience

People management

Communication skills

Premium/luxury brand

Job description

PVH Corp. is seeking a Store Supervisor for our Calvin Klein/Tommy Hilfiger brand presence in the UK. You will lead by example, inspire your team, and deliver an outstanding in-store experience that reflects our premium brands.

You will manage sales goals, coaching, product knowledge, and visual merchandising to ensure excellent customer journeys across the shop floor. As a successful candidate, you will have prior supervisory experience in a premium brand, strong people management skills, and a