Luxury Retail Supervisor: Customer Experience & Store Ops

Jimmy Choo; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury accessories brand in Manchester is seeking a Supervisor responsible for supporting the Store Manager, overseeing team performance, and maintaining high standards of customer service. The ideal candidate excels in communication, understands the luxury market, and is adept at multitasking within a vibrant retail environment. Exceptional interpersonal skills and a self-motivated attitude are essential. This role emphasizes innovation and a commitment to customer satisfaction, reflecting the luxurious ethos of the brand.

Qualifications

• Demonstrable skills in managing multiple demands in a multinational business.
• Knowledge and understanding of the luxury market.
• Prepared to go the extra mile to achieve targets.

Responsibilities

• Support the Store Manager in reaching targets and KPIs.
• Ensure team provides exceptional customer service.
• Assist Management Team in providing training and maintaining a client database.
• Monitor merchandise presentation according to VM standards.

Skills

Excellent communication skills

Fluent English

Microsoft Office

Customer service insights

Leadership capabilities

Job description

A luxury accessories brand in Manchester is seeking a Supervisor responsible for supporting the Store Manager, overseeing team performance, and maintaining high standards of customer service. The ideal candidate excels in communication, understands the luxury market, and is adept at multitasking within a vibrant retail environment. Exceptional interpersonal skills and a self-motivated attitude are essential. This role emphasizes innovation and a commitment to customer satisfaction, reflecting the luxurious ethos of the brand.