Luxury Retail Brand & Stock Associate

Tapestry (Coach/Kate Spade); Bicester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Learning & development

Social events

ED&I initiatives

Employee discount

Incentive programme

Job summary

Coach is seeking a Sales Support Associate to be a brand ambassador in our luxury store. You will greet clients, assist with purchases at the cash wrap, and keep the sales floor presentable and organized, ensuring a smooth flow from receipt to sale.

In this role you will work with the team to deliver exceptional service, handle basic stock duties, support merchandising updates, and contribute to a welcoming experience that reflects Coach's commitment to style and customer care.

Qualifications

• 1+ years of retail experience, preferably luxury retail.
• Knowledge of fashion trends and market competition.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Cash handling

Merchandising

Teamwork

Tools

POS systems

Mobile POS

iPad / laptop usage

Job description

Coach is seeking a Sales Support Associate to be a brand ambassador in our luxury store. You will greet clients, assist with purchases at the cash wrap, and keep the sales floor presentable and organized, ensuring a smooth flow from receipt to sale.

In this role you will work with the team to deliver exceptional service, handle basic stock duties, support merchandising updates, and contribute to a welcoming experience that reflects Coach's commitment to style and customer care.