Luxury Sales Associate — Equity, Perks & Brand Impact

Tapestry, Inc.; Manchester; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Inclusive culture

Career progression

Volunteering day

Ambassador Programme

Inclusion initiatives

Employee discount

Incentives

Job summary

Coach is a global fashion house and a Tapestry brand. The Sales Associate delivers elevated, personalized shopping experiences, meets personal and store sales goals, and supports daily store operations.

The role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Responsibilities include representing Coach as a brand ambassador, building client relationships, driving cross-sell and upsell, and using mobile POS and clienteling tools to

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency; ability to work in a fast-paced environment.

Responsibilities

• Represent Coach and build lasting client relationships through styling and product expertise.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet KPIs.
• Support daily store operations: cash wrap, inventory, replenishment, visual merchandising.
• Welcome feedback and maintain a calm, professional demeanor.

Skills

Sales

Customer service

Communication

Tools

POS system

Mobile POS

iPad

Job description

Coach is a global fashion house and a Tapestry brand. The Sales Associate delivers elevated, personalized shopping experiences, meets personal and store sales goals, and supports daily store operations.

The role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Responsibilities include representing Coach as a brand ambassador, building client relationships, driving cross-sell and upsell, and using mobile POS and clienteling tools to