Luxury Retail Sales Support Specialist

Coach; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Volunteer day

Learning & development

Social events

Inclusion initiatives

Job summary

Coach in London is seeking a Sales Support Associate to warmly greet clients, assist with purchases, operate the POS, and keep the sales floor tidy and well-stocked for efficient service.

You will join a luxury retail team, delivering impeccable customer experiences while staying informed about fashion trends and product releases. Strong English and flexible weekend hours are essential.

Qualifications

• 1+ years of retail experience, preferably luxury retail
• Knowledge of current fashion trends and competition in the market
• Familiar with cash registers and basic computer skills (iPad/laptop, Internet)
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency (EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in policy
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Skills

Retail experience

Fashion trend knowledge

Cash handling

Digital literacy

Customer service

Multitasking

English proficiency

Tools

POS systems

Job description

Coach in London is seeking a Sales Support Associate to warmly greet clients, assist with purchases, operate the POS, and keep the sales floor tidy and well-stocked for efficient service.

You will join a luxury retail team, delivering impeccable customer experiences while staying informed about fashion trends and product releases. Strong English and flexible weekend hours are essential.