Luxury Retail Stock & Sales Support Associate

Tapestry (Coach/Kate Spade); Bicester; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Inclusive environment

Career progression opportunities

Volunteer day per year

Employee discount

Ambassador Programme learning and dev

Job summary

Coach, a global luxury fashion house, is seeking a Sales Support Associate in the UK to ensure exceptional customer service and smooth store operations. You will greet clients, assist with product selection, and maintain an organized, inviting sales floor.

The role emphasizes accurate POS handling, stock coordination, and collaboration with the team to deliver memorable shopping experiences. Flexibility to work evenings and weekends is required.

Qualifications

• 1+ years of retail experience in luxury or premium fashion preferred.
• Stays updated on fashion trends and brands in the market.
• Proficient with cash registers, POS devices, and basic computer tasks.
• Excellent communication and customer service skills.
• Fluent English with strong interpersonal abilities.

Responsibilities

• Welcome clients with warmth and professionalism; offer personalized assistance.
• Maintain a welcoming sales floor and assist with stock organization.
• Operate POS accurately, process transactions, and handle returns per policy.
• Suggest add-on products and promote gift cards where appropriate.
• Support visual merchandising and loss prevention standards.

Skills

Retail experience

Customer service

Cash handling

Knowledge of fashion trends

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Mobile POS

iPad usage

Job description

Coach, a global luxury fashion house, is seeking a Sales Support Associate in the UK to ensure exceptional customer service and smooth store operations. You will greet clients, assist with product selection, and maintain an organized, inviting sales floor.

The role emphasizes accurate POS handling, stock coordination, and collaboration with the team to deliver memorable shopping experiences. Flexibility to work evenings and weekends is required.