Luxury Residential Lifestyle Concierge - Kensington - 36K

Deverell Smith Recruitment Ltd; Greater London; On-site; GBP 34,000 - 36,000; Full time

Job summary

A hospitality recruitment agency is seeking a Luxury Concierge for a premium position in West London. The role emphasizes work-life balance with 12-hour shifts, a supportive management culture, and high-end amenities. Ideal candidates will have a hospitality background and polished communication skills, making them perfect for delivering exceptional customer service in a stunning environment. Competitive salary and generous benefits package offered.

Benefits

Free meals on duty

20 days’ holiday + 10 days paid sick leave

Performance-related bonus

Retail discounts

Annual health screening

Qualifications

• Experience in luxury hotels or premium customer service.
• Desire for long-term stability in a luxury environment.
• Calm and professional manner in service.

Responsibilities

• Deliver exceptional front‑of‑house service.
• Build long-term relationships with residents.
• Manage bookings and inquiries.

Skills

Experience in hospitality

Polished, friendly demeanor

Confidence in face‑to‑face service

Strong communication skills

Problem-solving skills

Good IT awareness

Job description

Luxury Concierge - Day Shifts

£34,000-£36,000 + Benefits

West London

Looking for a luxury concierge role with work-life balance, stability, and a manager who genuinely cares?

This is one of the most desirable concierge positions in London - combining high‑end hospitality with a supportive team culture and an exceptional working environment.

Why this role is different (and better)

• Amazing work/life balance. 12‑hour shifts on a 5‑on / 2‑off rotating pattern (two days’ holiday can turn into 10 days off, thanks to the rota structure).
• A manager who truly looks after her team – supportive, people‑first leadership and a culture where your wellbeing matters.
• Free restaurant‑quality meals every shift – served fresh from an on‑site restaurant.
• Generous paid leave – 20 days’ holiday + 10 paid sick days.
• Luxury, calm working environment – stunning interiors, premium amenities, and a respectful resident community.

The Role: Day Concierge

A varied, people‑focused role where you will:

• Deliver exceptional front‑of‑house service.
• Build warm, long‑term relationships with residents.
• Support daily operations across luxury amenities (spa, gym, cinema, restaurant, lounges).
• Assist with IT queries and general troubleshooting.
• Manage bookings, enquiries, and resident requests.
• Carry out checks to ensure safety, security, and presentation.
• Assist with valet parking (driving licence required).

What We’re Looking For

• Experience in hospitality, luxury hotels, concierge, guest services, or premium customer service.
• A polished, friendly, people‑first approach.
• Confidence in face‑to‑face service.
• Strong communication and problem‑solving skills.
• The desire to work in a stable, long‑term luxury environment.
• Good IT awareness and a calm, professional manner.

What You’ll Get

• Salary £34,000-£36,000 (experience dependent)
• Free meals on duty
• 20 days’ holiday + 10 days paid sick leave
• Performance‑related bonus
• Retail discounts & wellness benefits
• Annual health screening
• A balanced schedule with built‑in long breaks
• A supportive manager and a positive team culture

If you want a premium concierge role where you can build real relationships, feel valued, and enjoy genuine work‑life balance, we’d love to hear from you.