Luxury Private Shopping Hospitality Lead

Harrods; Knightsbridge; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Pay and benefits package

Career development opportunities

Job summary

Harrods is seeking a Hospitality Supervisor to lead our luxury hospitality spaces within Knightsbridge. You will oversee daily operations, uphold five-star standards, and nurture a high-performing team to deliver personalised experiences for discerning clients.

Reporting to Hospitality Management, you will drive consistency, coach staff, and collaborate with stakeholders to elevate the Private Shopping journey while preserving discretion and attention to detail synonymous with the Harrods brand.

Qualifications

• Experience supervising teams in luxury hospitality.
• Strong leadership and client-focused service.
• Ability to operate in fast-paced luxury environments.

Responsibilities

• Oversee day-to-day operation of hospitality spaces, ensuring service runs seamlessly and standards are maintained across touchpoints.
• Develop and coach team members through training, feedback and leadership.
• Resolve client concerns confidently to ensure positive outcomes.
• Collaborate with Private Shoppers and wider teams to support a personalised client experience.
• Champion service excellence with professionalism, warmth and discretion.

Job description

Harrods is seeking a Hospitality Supervisor to lead our luxury hospitality spaces within Knightsbridge. You will oversee daily operations, uphold five-star standards, and nurture a high-performing team to deliver personalised experiences for discerning clients.

Reporting to Hospitality Management, you will drive consistency, coach staff, and collaborate with stakeholders to elevate the Private Shopping journey while preserving discretion and attention to detail synonymous with the Harrods brand.