Airport Retail Team Lead – Luxury Sales & Service

HARRODS; Horley; On-site; GBP 23,000 - 29,000; Full time

Job summary

Harrods is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world-class customer service and maintaining product knowledge. You will support management with opening and closing routines and act as an ambassador for the Harrods brand.

The role requires coordinating sales, service, and stock control while working morning, evening, and weekend shifts. Candidates should have prior team-leading experience, especially in retail, and be prepared for high-paced,

Qualifications

• Experience leading a team in a retail setting.
• Strong customer service focus and product knowledge.
• Ability to build quality relationships with customers.

Responsibilities

• Lead a team of Sales Associates and Specialists to deliver world-class service.
• Support management with opening and closing routines of the terminal.
• Deliver sales and service in the absence of the Sales Manager.

Skills

Retail leadership

Team supervision

Customer service

Communication skills

Stock control

Opening and closing duties

Job description

Harrods is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world-class customer service and maintaining product knowledge. You will support management with opening and closing routines and act as an ambassador for the Harrods brand.

The role requires coordinating sales, service, and stock control while working morning, evening, and weekend shifts. Candidates should have prior team-leading experience, especially in retail, and be prepared for high-paced,