Luxury Private Shopping Lead — Team & Client Experience

HARRODS; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Harrods is seeking a Private Shopping Department Manager to lead and develop the Private Shopping Assistants, delivering an outstanding client journey in a fully on-site luxury retail environment at Harrods. You will set standards, optimise team structures, and partner with central learning teams and brand partners to enhance service and commercial performance.

The role focuses on leadership, client-centric delivery, and maintaining the highest levels of discretion and professionalism within a

Qualifications

• Leadership, people management, and development skills.
• Excellent communication and interpersonal abilities.
• Strong organisational and problem-solving capabilities.

Responsibilities

• Lead, inspire, and develop a high-performing team of Private Shopping Assistants, ensuring they reach their full potential.
• Set clear expectations, standards, and vision to drive both service excellence and commercial success.
• Oversee the seamless execution of the end-to-end client journey, ensuring a consistently exceptional experience.
• Partner with the Private Shopping Manager to review capacity and optimise team structure across business units.
• Identify and nurture talent, supporting both internal development and external hiring where needed.
• Curate engaging training and development opportunities, collaborating with central learning teams and brand partners.
• Act as a brand ambassador, maintaining the highest standards of professionalism, discretion, and client service.

Job description

Harrods is seeking a Private Shopping Department Manager to lead and develop the Private Shopping Assistants, delivering an outstanding client journey in a fully on-site luxury retail environment at Harrods. You will set standards, optimise team structures, and partner with central learning teams and brand partners to enhance service and commercial performance.

The role focuses on leadership, client-centric delivery, and maintaining the highest levels of discretion and professionalism within a